GoHospitality’s ten top tips for choosing a new POS solution

1. Put together a wish list – really consider the needs of your business, but don’t just restrict yourself to functionality that you are familiar with.  POS technology is rapidly evolving.  A couple of decades ago staff had to add up numbers in their heads, now even the most basic POS systems will do this for you, they can even help you to advertise products and promotions.
2. Decide on a budget – an effective POS system can really make any hospitality outlet more efficient, helping to grow business and deliver an excellent customer experience.  Whilst it is important not to over spend, you should still aim to install the best quality system that you can – breakages, repairs and technical problems all add to the cost of inferior systems.
3. Consider POS software and hardware – it is generally going to be easiest to purchase interface, software and hardware from the same company as they are designed to be fully integrated, but if you can’t find the ideal combination do ensure that your software is compatible with your hardware.
4. What hardware do you really need – there is plenty of exciting POS technology out there but, before purchasing, do really consider, do you need to print full tax invoices and will a barcode scanner actually add any benefit to your business?  One piece of hardware that can be well worth additional initial investment is the handheld POS unit, which in the long run provides higher levels of efficiency, customer service and sales.
5. How easy is it to order supplies and extra hardware? – you will be constantly needing to order new printer rolls and ribbons.  Thermal roll is often best for front of house POS points and ribbon printing better for kitchen applications.  You may also want to add extra printers, terminals and other accessories.  Research how much the ongoing cost will be and how easy they are to obtain.
6. How hard wearing are the POS terminals and other hardware? – POS technology solutions, installed in hospitality outlets need to be scratch resistant, water proof and sturdy. However carefully POS terminals and printers are positioned within a busy bar, café, hotel or restaurant they will definitely be subjected to sticky spills and drops.
7. Can it help you to run your business? – Many POS software systems come with back of house functionality for running reports, tracking stock and calculating GPs, consider what functions will help your business to grow.
8. Think to the future – find out how easy POS software is to upgrade, adjust to potential changes in your business and product offerings and how well will it cope with business expansion.
9. What is the supplier’s customer service like? – running a successful business you are likely to have a long term relationship with your POS provider.  You will need them to install software upgrades and additional hardware, as well as providing repairs and replacements.  It’s important to feel confident in the level of support and customer service available.  Many POS providers will also supply system training.
10. Can you see the POS in action? – ask for a demonstration, or even better find out where a similar system has been installed and go along to see it in action and ask questions.  

Written by GoHospitality’s Louise Drake.