Rational pride themselves on delivering the finest customer and technical service support to their global customer base. To ensure these high standards are maintained, global service partners, including Comcater , are regularly audited to ensure they deliver and maintain the same standards of service and continue to support the Rational quality philosophy.
Key performance indicators include technical knowledge of service technicians, warranty handling and management of parts stock. The Service, Parts and Product Support team at Comcater received an impressive 100% in the 2012 audit.
On the back of a successful audit, Comcater joined 32 service partners from America, Asia, Africa & Oceania, running in contention for the Rational Service Partner of the Year awards. The competition ran for 6 months and included an evaluation of customer satisfaction surveys, an audit of its systems and an evaluation of Comcater’s use of the Rational service portal.
Comcater is proud to announce that it has taken out this prestigious award, honoured with the title of “Rational Service Partner of the Year” for 2012. Congratulations to everyone at Comcater and a huge thank you to its customers, dealers and agent network for their ongoing support.