Home > Staff training in hospitality available from OOPS- Optimum Operating Procedures and Services

Staff training in hospitality available from OOPS- Optimum Operating Procedures and Services

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OOPS - Optimum Operating Procedures and Services have developed specialised training for the Registered Club Industry for over a decade. Since developing this specialised training, OOPS have listened carefully to the management, staff and patrons at Clubs and other hospitality venues and have developed the training to incorporate:

  • The Theory of Choice
  • Workplace Behaviour
  • Igniting Potential
  • Diversity
Lack of opportunity for development is one of three top reasons for staff seeking alternative employment.  The cost of labour turnover ranges from 30% to 250%.  Delivering quality training programs is a critical part of retaining a satisfied and productive workplace.

OOPS' specialised hospitality training programs provide staff is the opportunity to achieve a “lifestyle” that they aspire to, including:

  • Assist them in personal goal setting
  • Pathway to attaining the goal/s
  • Evidence or keys that distinguish their arrival
These specialised hospitality training courses challenge and empower the employees, “Ignite their Potential”.  Staff members have to be given the opportunity to identify their core values, those things that make their life worth living, which reflects in their “attitude” and role in the workplace. Training has to be informative, interactive and an enjoyable learning experience involving “real life” incidences that occur in the wonderful unique world of the “Hospitality Industry”.

OOPS offer half day, full day and year programs that can be linked to their Customer Service Standards Performance Appraisal and Mentor program.

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