OOPS - Optimum Operating Procedures and Services discusses the importance of cohesive customer service skills within a business. Michelle Pascoe is an international trainer and speaker on Customer Service and has recently released the first book of a series 'Igniting Potential – No Challenge too Hard', which is available through OOPS. This book is ideal performance management resource for both employers and employees, and discusses the foundation for providing quality customer service, giving examples from her experiences in the US.
The book focuses around central ideas including:
- The reputation of individual businesses in terms of customer service
- Creating a positive customer service reputation for businesses
- Making customer service a priority within a business
- Creating positive first impressions in terms of customer service within a business