Now available from Neotechnology Business Systems , Amicus restaurant point of sale software systems combine all the main ingredients for a successful restaurant, café, or fast food outlet to ensure stress-free management, happy staff and contented customers are achieved.
Anyone who has worked in the hospitality industry knows that the demands required to deliver quality food in a timely fashion by courteous and efficient staff are testing. Many factors come into play at the same time and need to be handled with a great deal of precision that it becomes rather like a juggling act.
A typical restaurant point of sale setup would include a centrally located touch screen monitor for entering orders, at least one cashier station with a cash drawer, receipt printer, and credit card reader / EFTPOS.
Amicus restaurant point of sale software systems can be customised to work with the same levels of excellence and efficiency, whether it be in high-end restaurants, hotel/café facilities, fast food outlets, or pick up/delivery services.
Here is a hectic restaurant scenario where the owners have introduced a state of the art restaurant point of sale software system.
A party of 6, who have previously made a reservation, arrive at 7:30pm for dinner. They decide to have pre-dinner cocktails at the bar and each gives his order to the bar staff. The cocktail waitress adds the drinks to the touch screen monitor where the orders are assigned to a table number.
Following their cocktails the diners make their way to their table, which is displayed on the central monitor. After their orders have been taken, and they have been assigned seat numbers, each diner’s choices are immediately input via a quick and easy display system, which sends the meal orders direct to the kitchen and the drink orders direct to the bar.
The restaurant point of sale software system identifies the entrees, so they appear on the kitchen’s easy to read monitor first, or are printed out on the kitchen printer. Main courses will appear on-screen at a pre-set time following the entrees, or printed out when called.
When the chefs have completed the entrees, the waiting staff are notified via the point of sale system and each meal is delivered in accordance with the assigned seating numbers.
During the course of the meal, the guests order additional bottles of wine, which are logged into the system and sent directly to the bar.
Meantime, the main courses have been prepared and are ready to be served following a post entree break, once again to diners according to their numbered seating.
Following the meal, the delighted diners order coffee and liqueurs. The coffee orders are sent to the barista and liqueurs to the bar staff.
As the evening draws to a close, each of the three couples asks to have an individual bill, which the restaurant point of sale software system handles seamlessly. Each bill displays an itemised readout of the drinks, meals, coffees and liqueurs served to the couples, reducing the risk of errors.
Payments are made with ease on the EFTPOS/credit card reader at the waiter’s station and the guests depart, pleased with the quality of the meal and the efficient service.
This scenario highlights, from a management perspective, that automating the various tasks required by floor staff means they are able to focus on great customer service and making guests feel that their requests are being met promptly and with pleasure.
This scenario also highlights, from a kitchen staff perspective, that automating the order process means quickly scrawled meal orders cannot be misread. They are also able to keep track of all orders, what time they were processed, which orders are to be delivered when, as well as any special requests.
Amicus restaurant point of sale software systems are indeed a recipe for success.