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Australian Furniture Removers Association caters to removalists and their customers

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article image AFRA protect the rights and needs of furniture removalists and their customers

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The Australian Furniture Removers Association (AFRA) works for the benefit of its members and their customers through the provision of industry information, training workshops, protection and guidance.

The furniture removal association aims to provide support to members in a professional and proactive manner, and is responsible for setting industry standards.

In order to achieve this, AFRA offers members training courses that are designed to teach them the correct methods for packing and unpacking cartons and handling furniture and effects, among others.

These courses aim to ensure customers possessions remain intact during the furniture removal process, which enhances company reputability and guarantees customer satisfaction.

The furniture removal association has approximately 350 members situated in every Australian state and territory, and these vary from large multi-national furniture removal companies through to small locally based companies.

AFRA only accepts furniture removal companies who agree to abide by its Code of Conduct, a document that outlines the minimum standards expected of members when dealing with customers.

These standards deal with issues relating to:  

  • Company premises
  • Quality and professionalism of staff
  • Provision of training for new and current employees
  • The manner in which customers are dealt with
  • The quality of vehicles and equipment used for the purpose of furniture removal
  • Procedures  
  • Disputes

Members of the furniture removal association regularly meet with one another in their local state, and two individuals from each state are nominated to the associations National Council, which meets twice yearly.

The furniture removal association operates in accordance with the following values:

  • Total commitment to members & sponsors
  • Value for Money
  • Quality Service
  • Professional development through training
  • Professional standards and presentation
  • Team work
  • Knowledge exchange
  • Supportive
  • Accountability and Integrity
  • Responsible industry members
  • Due diligence and transparency
  • Environmentally Aware
  • Community Awareness
  • Empathy and respect

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